Privacy policy

Effective Date: June 19, 2026  ·  Last Updated: June 19, 2026

Introduction

The Sabjiwala ("we", "us", "our") is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, who we share it with, and what rights you have over it — in plain, simple language. By using the Sabjiwala app or website, you consent to the practices described in this policy.

We collect only what's necessary to deliver your fresh vegetables and fruits to your door within 45 minutes. We do not sell your personal data to anyone.

Information we collect

We collect the following categories of information when you register, browse, or place an order:

How we use your information

Your data is used strictly to provide and improve our service:

• Processing and fulfilling your orders, including the 45-minute delivery commitment

• Verifying your identity and managing your account

• Processing payments securely through our payment partners

• Sending order confirmations, delivery updates, and support communications via SMS, WhatsApp, or email

• Improving our product catalogue, pricing, and app experience based on usage patterns

• Detecting and preventing fraudulent transactions or account misuse

• Complying with legal and regulatory obligations under Indian law
  
  
  

Sharing of your information

We do not sell, rent, or trade your personal data. We share your information only with trusted parties who help us run our service:

• Delivery partners — your name, address, and contact number are shared with our delivery executives to complete your order.

• Payment processors — transaction details are securely shared with PCI-DSS compliant payment gateways (e.g. Razorpay, PayU) to process payments.

• Cloud & technology providers — our infrastructure partners who host and secure our platform, under strict data processing agreements.

• Legal authorities — we may disclose your data when required by law, court order, or government directive under applicable Indian legislation.

SMS, WhatsApp & Marketing Communications

We send two types of messages – transactional and promotional:

• Transactional messages (order confirmation, delivery status, OTPs, complaint updates) — these are essential to your service and cannot be opted out of while your account is active.

• Promotional messages (deals, discounts, new products, offers on fresh produce) — sent only with your explicit consent at the time of registration.

TRAI Opt-Out (India): In compliance with TRAI's Telecom Commercial Communications Customer Preference Regulations, you can opt out of promotional SMS at any time by:

• Replying STOP to any promotional SMS from us

• Messaging STOP to our WhatsApp business number

Cookies & tracking technologies

Our website and app use cookies and similar technologies to:

• Keep you logged in between sessions

• Remember your delivery address and preferences

• Analyse traffic and usage patterns to improve the platform

• Serve relevant in-app banners and offers

You can control cookie settings through your browser. Disabling cookies may affect certain features such as saved addresses or cart persistence.

Data retention

We retain your personal data for as long as your account is active or as necessary to provide our services. Specifically:

• Order and transaction records are retained for a minimum of 5 years as required by Indian tax and financial regulations.

• Account data is retained until you request deletion, after which it is anonymised or permanently deleted within 30 days.

• Communication records (support tickets, complaints) are retained for 2 years.

Data security

We implement industry-standard security measures to protect your data:

• Encryption of data in transit (TLS/HTTPS) and at rest

• Access controls limiting employee access to personal data on a need-to-know basis

• Regular security audits and vulnerability assessments

• We do not store full card numbers — payment data is tokenised by our payment partners

While we take all reasonable precautions, no online system is 100% secure. In the event of a data breach that affects your rights, we will notify you promptly as required by applicable law.

Your rights

Under the Digital Personal Data Protection Act, 2023 (DPDPA) and applicable Indian law, you have the right to:

• Access — request a copy of the personal data we hold about you

• Correct — update or rectify inaccurate personal information

• Erase — request deletion of your account and associated personal data

• Withdraw consent — opt out of marketing communications at any time

• Grievance redressal — raise a complaint with our Data Protection Officer (details below)

To exercise any of these rights, email us at support@thesabjiwala.com with the subject line "Data Request". We will respond within 30 days.
Children's privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe a minor has provided us with personal information, please contact us immediately at privacy@thesabjiwala.in and we will delete it promptly.

Changes to this policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. When we make material changes, we will notify you via the app, SMS, or email at least 7 days before the changes take effect. Continued use of The Sabjiwala after the effective date constitutes your acceptance of the revised policy.

Contact

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please reach out to our designated Grievance Officer:

• Name - Nitesh Lilwani

• Phone:  6264237272

• Email: support@thesabjiwala.com

• Address: Shop No. 1, E Block, Sagar Premium Tower Phase I, Kolar Road, Bhopal, Madhya Pradesh (462042), India